Terms & Conditions

Terms and Conditions
We recommend you to order your visa well in advance to insure your visa arrives on time before your trip. We can not be held liable in any way for delaying your vacation or other cost you have to make because the visa did not arrived on time.

Orders / Confirmations 
Orders are processed automatically. Order payments done with iDEAL, SOFORT banking or Bancontact / Mister Cash will be processed directly. If you transfer the money to our account manually, we first wait until the amount is credited to our account before sending out your order.

Prices may be changed without notice. All prices are quoted in euros (€).

Payments can be done with iDEAL, SOFORT banking, Bancontact / Mister Cash, bank transfer or paid in cash at our office. Bank transfers should be done within 7 days, otherwise the order will be canceled. Without payment your order will not be sent.

We do our best to send orders as quickly and as effectively as possible. If a shipment does not arrive / got lost we will start an investigation. If chosen for an insured shipment, we will send out a new shipment. If not chosen for an insured shipment, we always wait to see what happened with the shipment before we send another one.

You have the right to return your order within 14 days and without giving any reason. If you return your order, you will be credited the full amount, minus shipping cost. All returned products must be send in it’s original condition to Cuba Visa.If you wish to return a product please report it to misha@cubaincentives.com . Provided that the product is returned in it’s original state we will refund the amount owed within 14 days to your account.

Returns exceptions
Returning a visa is not possible if you’ve ordered a complete visa or if you already completed the visa yourself.

For more information, please contact us.