On the advice of the government, we adhere to the policy of avoiding as much contact as possible and we adapt our activities accordingly. Orders will therefore be processed and shipped more slowly at this time. Take longer processing and delivery times into account. We keep a close eye on the advice. As soon as it is deemed possible again, orders will be processed again according to the information on the website. We hope to understand this situation.


Not satisfied with the road guide or found out that you get a visa from the travel agency? No problem, you can return your order within 14 days.

You can send the visa back to the following address:

Cuba Incentives
Postbus 1256
2280CG Rijswijk
The Netherlands

You get the full order amount minus shipping costs credited. In case we paid for the shipment, we credit the full order amount minus € 5,00. Make sure the product is returned to Cuba Visa in its original condition and packaging.

Once we received the product in good order we will refund the amount within 14 days.

Returning a visa is not possible when it is already completed.